FAQ

Find quick answers to common questions about our products, shipping, and order processing below.

1. How long does delivery take?

Orders are dispatched within 1 to 3 business days. Delivery across the UK takes between 5 to 9 business days via Royal Mail Tracked services. You will receive tracking details via email as soon as your parcel is on its way.

2. Is delivery free within the UK?

Yes, we offer Free Royal Mail Delivery on all UK orders with no minimum spend required.

3. How do I track my order?

Once your parcel is handed to the courier, an email containing your tracking reference code will be sent to you. You can enter this number directly on the official Royal Mail Track and Trace system.

4. What is your return and refund policy?

We offer a 30-day money-back guarantee from the date of delivery. If you are not completely satisfied, or if your item arrives damaged or faulty, contact our team at essamalghazali@gmail.com for return instructions and an immediate resolution.

5. Is the ApexBeam™ Head Torch rechargeable?

Yes. The ApexBeam™ features a built-in high-capacity rechargeable battery powered via a standard Type-C USB cable (included with every order), eliminating the need for disposable batteries.

6. Is it weather-resistant for outdoor activities?

Yes, the head torch is built with weather-resistant materials specifically designed to handle rain, wet trail conditions, running, dog walking, and outdoor trade work.

7. What payment methods do you accept?

We accept all major credit/debit cards (Visa, Mastercard, Maestro, American Express) as well as PayPal and Apple Pay. All transactions are fully encrypted and securely processed.

Still have questions?

Our UK customer support team is always available to help. Reach out to us at essamalghazali@gmail.com.